Account Verification Amazon

I was wondering if someone has come across this same Account Verification issue we have or know how to approach it.

We’ve been selling for over 5 years, no issues, no account changes, Limited, UK, I’m the only beneficial owner (also living in UK, lifetime). Out of the blue our account is going through verification. Nothing has sparked this, there’s been no account changes like I said. I understand that from time to time they can put you through verification just to make sure everything is up to date so I’m just assuming it’s this.

Anyway, the issue is that they keep asking for beneficial owner information. Nothing has changed so I just check it and resubmit it for verification. 3 days later they send it back asking for exactly the same thing again. Over and over. I can’t change anything as nothing needs changing and everything is correct.

The only thing I can think of it possibly they want to see my driver licence that the ID info asks for but there’s no upload button to do that. Full name I give is exactly as it is on the driving licence.

I’m getting concerned we’re on day 30 out of the 60 days they give you to do it before they shut us down. I’ve contacted seller support asking exactly what it was they’re stumbling on (but were useless) They just said to check “performance notifications” for what is needed (which is the exact text and email they send asking for beneficial owner). Just going around and around. Any advice?

they would need to see a copy of the driving licence. Try using a utility bill, that may give you the option to upload the document.