I have had a brand registered product on Amazon since 2018. Recently I am unable to change the images or main image. When I contacted Amazon they said someone else now owns the page and I need to contact the winning contributor.
However they will not advise me who this is or how to contact them. Has anyone else had this issue or can offer any advise? Any help would be greatly appreciated.
Go to brand registry page on Amazon open a case. Do you sell your brand on different Amazon sites? If you do you might need to give yourself permission to use the brand on another Amazon site. I’ve had a similar issue selling my brand on Amazon USA and Amazon UK.
How can you own the brand but not the product page? That’s the whole point of been brand registered. i think your confused. U can’t own the brand but not edit the product. Even if their is an issue with a branded item you own you can tell seller support and within 1 hour as an urgent message they can correct it
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